HOW NOT TO LOSE A POTENTIAL CUSTOMER I was recently intrigued by a corporate email marketing campaign for Valentine’s Day. The message read: Roses are red, violets are blue Valentine’s Day is coming, so what will you do? In the U.S. and Canada hotels have good deals...
A HEART-STEALING BOSTON HOTEL Anyone who’s traveled with me knows how I tend to scrutinize a hotel. I’ll politely call it a side effect of working in the travel industry for almost 15 years. I notice things that other guests probably don’t…I pay attention to...
HOO AM I? So who am I??? Well…I can tell you in two different ways. I can say: I helped the general manager of the Affinia 50 Hotel select a wizard costume to appear in at midnight as he distributed the latest Harry Potter book to guests. I managed an...
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